diff --git a/backend/src/config/index.js b/backend/src/config/index.js
index e376c51e3..7b254c044 100644
--- a/backend/src/config/index.js
+++ b/backend/src/config/index.js
@@ -3,13 +3,13 @@ import dotenv from 'dotenv'
 dotenv.config()
 
 const {
-MAPBOX_TOKEN,
-JWT_SECRET,
-PRIVATE_KEY_PASSPHRASE,
-SMTP_HOST,
-SMTP_PORT,
-SMTP_USERNAME,
-SMTP_PASSWORD,
+  MAPBOX_TOKEN,
+  JWT_SECRET,
+  PRIVATE_KEY_PASSPHRASE,
+  SMTP_HOST,
+  SMTP_PORT,
+  SMTP_USERNAME,
+  SMTP_PASSWORD,
 } = process.env
 
 export const requiredConfigs = { MAPBOX_TOKEN, JWT_SECRET, PRIVATE_KEY_PASSPHRASE }
diff --git a/backend/src/schema/resolvers/passwordReset.js b/backend/src/schema/resolvers/passwordReset.js
index baf6c1339..b80e3d6aa 100644
--- a/backend/src/schema/resolvers/passwordReset.js
+++ b/backend/src/schema/resolvers/passwordReset.js
@@ -2,6 +2,7 @@ import uuid from 'uuid/v4'
 import bcrypt from 'bcryptjs'
 import CONFIG from '../../config'
 import nodemailer from 'nodemailer'
+import { resetPasswordMail, wrongAccountMail } from './passwordReset/emailTemplates'
 
 const transporter = () => {
   const { SMTP_HOST: host, SMTP_PORT: port, SMTP_USERNAME: user, SMTP_PASSWORD: pass } = CONFIG
@@ -24,33 +25,28 @@ export async function createPasswordReset(options) {
       MATCH (u:User) WHERE u.email = $email
       CREATE(pr:PasswordReset {code: $code, issuedAt: datetime($issuedAt), usedAt: NULL})
       MERGE (u)-[:REQUESTED]->(pr)
-      RETURN pr
+      RETURN u
       `
   const transactionRes = await session.run(cypher, {
     issuedAt: issuedAt.toISOString(),
     code,
     email,
   })
-  const resets = transactionRes.records.map(record => record.get('pr'))
+  const users = transactionRes.records.map(record => record.get('u'))
   session.close()
-  return resets
+  return users
 }
 
 export default {
   Mutation: {
     requestPasswordReset: async (_, { email }, { driver }) => {
       const code = uuid().substring(0, 6)
-      await createPasswordReset({ driver, code, email })
+      const [user] = await createPasswordReset({ driver, code, email })
       if (CONFIG.SMTP_HOST && CONFIG.SMTP_PORT) {
-        await transporter().sendMail({
-          from: '"Human Connection" <info@human-connection.org>', // sender address
-          to: email, // list of receivers
-          subject: 'Password Reset', // Subject line
-          text: `Code is ${code}`, // plain text body
-          html: `Code is <b>${code}</b>`, // plain text body
-        })
+        const name = (user && user.name) || ''
+        const mailTemplate = user ? resetPasswordMail : wrongAccountMail
+        await transporter().sendMail(mailTemplate({ email, code, name }))
       }
-
       return true
     },
     resetPassword: async (_, { email, code, newPassword }, { driver }) => {
diff --git a/backend/src/schema/resolvers/passwordReset/emailTemplates.js b/backend/src/schema/resolvers/passwordReset/emailTemplates.js
new file mode 100644
index 000000000..10d9c4ed5
--- /dev/null
+++ b/backend/src/schema/resolvers/passwordReset/emailTemplates.js
@@ -0,0 +1,85 @@
+import CONFIG from '../../../config'
+
+export const from = '"Human Connection" <info@human-connection.org>'
+
+export const resetPasswordMail = options => {
+  const {
+    name,
+    email,
+    code,
+    subject = 'Use this link to reset your password. The link is only valid for 24 hours.',
+    supportUrl = 'https://human-connection.org/en/contact/',
+  } = options
+  const actionUrl = new URL('/password-reset/change-password', CONFIG.CLIENT_URI)
+  actionUrl.searchParams.set('code', code)
+  actionUrl.searchParams.set('email', email)
+
+  return {
+    to: email,
+    subject,
+    text: `
+Hi ${name}!
+
+You recently requested to reset your password for your Human Connection account.
+Use the button below to reset it. This password reset is only valid for the next
+24 hours.
+
+${actionUrl}
+
+If you did not request a password reset, please ignore this email or contact
+support if you have questions:
+
+${supportUrl}
+
+Thanks,
+The Human Connection Team
+
+If you’re having trouble with the link above, you can manually copy and
+paste the following code into your browser window:
+
+${code}
+
+Human Connection gemeinnützige GmbH
+Bahnhofstr. 11
+73235 Weilheim / Teck
+Deutschland
+    `,
+  }
+}
+
+export const wrongAccountMail = options => {
+  const {
+    email,
+    subject = `We received a request to reset your password with this email address (${email})`,
+    supportUrl = 'https://human-connection.org/en/contact/',
+  } = options
+  const actionUrl = new URL('/password-reset/request', CONFIG.CLIENT_URI)
+  return {
+    to: email,
+    subject,
+    text: `
+We received a request to reset the password to access Human Connection with your
+email address, but we were unable to find an account associated with this
+address.
+
+If you use Human Connection and were expecting this email, consider trying to
+request a password reset using the email address associated with your account.
+Try a different email:
+
+${actionUrl}
+
+If you do not use Human Connection or did not request a password reset, please
+ignore this email. Feel free to contact support if you have further questions:
+
+${supportUrl}
+
+Thanks,
+The Human Connection Team
+
+Human Connection gemeinnützige GmbH
+Bahnhofstr. 11
+73235 Weilheim / Teck
+Deutschland
+  `,
+  }
+}