2013-04-16 10:05:26 +02:00

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technology
facebook
8136764
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# Facebook's email service is about capturing the next generation of web users
## Facebook's new email service isn't designed for tech writers or adults -
it's about the next generation of messengers and locking in tomorrow's
advertising demographics.
![Mark Zuckerberg, Facebook's founder, is likely to delay a possible flotation
of the company until 2012.][1]
Facebook founder Mark Zuckerberg knows that if he can make his networking site
the complete social destination, users will be loathe to leave
By James Seddon 12:14PM GMT 16 Nov 2010
[Comments][2]
[**Facebook**][3]'s new messaging in-box, which combines its instant messaging
system, SMS, Facebook messages and email in one place, isn't about us adults.
It isn't about tech writers, media critics or their parents: it's about the
next generation of messengers and - most importantly - locking in tomorrow's
advertising demographics.
Facebook needs to grab the next generation of internet users, or it will
wither and die as its users age. The social network itself has made it clear
that this is the aim of their new product, with [**Mark Zuckerberg**][4]
saying kids find email "too slow and formal". Like any community, Facebook
needs fresh blood to survive.
[**Google**][5] tried and failed to create a messaging system with immediacy
in its now shelved Wave, but Facebook could be the one to really solve the
problem of appealing to the next generation by consolidating all communication
in one in-box.
Similar to banks offering students incredible introductory deals because they
know customers rarely move accounts, Zuckerberg knows that if you get them
young enough they are yours forever. Facebook's new in-box isn't about killing
email, although that would be a pleasant shot across Google's bow: it is all
about customer acquisition, retention and lots of lovely data to sell to
advertisers.
So Facebook is locking them in nice and young. Think about Web 2.0, the next
generation. Not only will Facebook hold all of their photos, it will also hold
all of their conversations, all in one difficult to export, closed-in system.
Who will close their Facebook account then?
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For kids, it will be easier to use and more integrated in to their existing
digital social life than stepping out of Facebook to use an email client that
sits all the way in another browser tab. For Facebook it will be the hub
through which everything social flows, scraping every chat, snap and "Liked"
page for information to help advertisers target our kids.
As long as it gets kids inside the Facebook ecosystem and keeps them there,
it's a success. No matter what us fusty old emailers say.
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http://www.telegraph.co.uk/technology/facebook/8136764/Facebooks-email-
service-is-about-capturing-the-next-generation-of-web-users.html
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